Help centre
How can we help?
eSIM & Devices
7- What is an eSIM?
- Can I install my Hoam eSIM on more than one device?
- How secure is my data when using a Hoam eSIM?
- Does my Hoam eSIM replace my current cell phone plan?
- Can I keep using my original phone number with my Hoam eSIM?
- Can I transfer my Hoam eSIM to a new device?
- How do I check if my device supports eSIM?
Installation
5Purchase & Packages
8- Does Hoam offer an eSIM for the country I am traveling to?
- Do Hoam packages include calls and SMS messages?
- Will I get a local phone number along with my eSIM?
- Is Hotspot / Internet Sharing included in the Hoam package?
- Which payment methods do you accept?
- Will I get a receipt for my order?
- Does Hoam offer physical SIM cards?
- When does my Hoam eSIM data package expire?
My Account
1Usage & Top-up
3Partners
1Troubleshooting
7- How to activate VoLTE on my device?
- My device is network locked. What options do I have?
- What should I do if my eSIM does not connects to a network?
- How do I activate Data Roaming on my eSIM?
- How can I avoid charges on my original SIM plan when using my eSIM?
- How do I change my eSIM label?
- How can I receive text messages and calls while connected with my eSIM?