Privacy policy

At Hoam we respect your privacy and are fully transparent about how we collect, use, store, and protect your personal information. This policy outlines our privacy principles in accordance with the GDPR.

1. Information collected

We collect information necessary to provide our services:

  • Personal details at the time of purchase: full name, address, email address, phone number, payment details, and shipping/delivery address.
  • Technical details: IP address, device type, operating system, browser type, website usage data, cookies, and similar technological identifiers.
  • Additional information: any information you provide when contacting our customer service, including records of inquiries and support requests.

2. Purposes of data use

Personal information is used for the following purposes:

  • Processing and fulfilling SIM card purchase orders.
  • Activating the SIM card and linking it to the relevant mobile operator, including number portability processes.
  • Sending updates on order status, activation, renewal, or technical issues.
  • Handling inquiries, requests, and technical support.
  • Fraud prevention, transaction security, and improving the user experience.
  • Providing tailored offers and targeted marketing - subject to your consent, with the option to withdraw at any time.

3. Sharing information with third parties

We only share personal information when necessary:

  • Service providers - payment processors, shipping companies, SIM activation providers, CRM systems, and technical support services.
  • Mobile operators - for SIM activation and subscriber assignment, as required by law.
  • Legal compliance - in case of a court order, regulatory requirement, or other legal obligation.

We will not share your details with unrelated commercial entities unless you have given explicit prior consent.

4. Data transfers abroad

As part of our services, your information may be transferred to and stored by service providers' servers. We ensure that any transfer is conducted in compliance with legal requirements and appropriate safeguards, including the EU Standard Contractual Clauses.

5. Use of cookies

We use cookies and similar technologies to enhance browsing experience, save preferences, analyse website usage, and deliver relevant offers.

You can change your browser settings to block or delete cookies. Blocking cookies may affect certain website functionalities.

6. Your rights under the GDPR

You may exercise the following rights:

  • Right of access to your personal information.
  • Right to rectification of incorrect or outdated data.
  • Right to erasure ("right to be forgotten") in certain cases.
  • Right to restrict the processing of your data.
  • Right to object to processing for direct marketing purposes.
  • Right to data portability - obtaining a copy of your data in a portable format.

To exercise these rights, please contact us using the details in section 10.

7. Data security

We implement advanced technical and organizational security measures, including encryption, access control, and monitoring, to prevent unauthorized access, loss, or misuse of data.

8. Data retention

Data is retained only for as long as necessary to fulfill the purposes for which it was collected or as required by law, including statutory retention periods for purchase and transaction records.

9. Policy updates

We may update this policy from time to time. Any material changes will be posted on our website and will take effect upon publication unless stated otherwise.

10. Contact information