[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"help-article-en-9638220":3,"help-index":219},{"id":4,"locale":5,"collection":6,"title":7,"slug":8,"updated":9,"alternates":10,"body":24},"9638220","en","troubleshooting","What should I do if my eSIM does not connects to a network?","9638220-what-should-i-do-if-my-esim-does-not-connects-to-a-network","2026-01-04",{"ar":11,"de":12,"en":8,"es":13,"fr":14,"he":15,"hi":16,"it":17,"ja":18,"pl":19,"pt":20,"ru":21,"tr":22,"zh":23},"9638220-ماذا-علي-أن-أفعل-إذا-لم-تتصل-بطاقة-esim-الخاصة-بي-بالشبكة","9638220-was-soll-ich-tun-wenn-meine-esim-keine-verbindung-zu-einem-netzwerk-herstellt","9638220-que-debo-hacer-si-mi-esim-no-se-conecta-a-una-red","9638220-que-dois-je-faire-si-mon-esim-ne-se-connecte-pas-a-un-reseau","9638220-מה-עלי-לעשות-אם-הesim-שלי-לא-מתחבר-לרשת-מקומית","9638220-यदि-मेरा-esim-किसी-नेटवर-क-से-कनेक-ट-नहीं-होता-है","9638220-cosa-devo-fare-se-la-mia-esim-non-si-connette-a-una-rete","9638220-esim-がネットワークに接続できない場合はどうすればよいですか","9638220-co-powinienem-zrobic-jesli-moj-esim-nie-laczy-sie-z-siecia","9638220-o-que-devo-fazer-se-meu-esim-nao-se-conectar-a-uma-rede","9638220-что-делать-если-моя-esim-не-подключается-к-сети","9638220-esim-im-bir-aga-baglanmazsa-ne-yapmaliyim","9638220-如果我的-esim-无法连接到网络-我该怎么办",{"type":25,"value":26,"toc":210},"minimark",[27,35,39,42,55,64,75,82,85,91,104,147,179,185,199],[28,29,31],"h2",{"id":30},"esim-connection-guide",[32,33,34],"strong",{},"eSIM connection guide",[36,37,38],"p",{},"There are few reasons why your eSIM may appear connected to the network, but is not receiving an Internet connection.",[36,40,41],{},"You may experience the following problems when the eSIM is not connected to a data network:",[43,44,45,49,52],"ul",{},[46,47,48],"li",{},"Slow download\u002Fupload speeds",[46,50,51],{},"Only \"E\" (Edge) appears in the signal status, no 4G\u002FLTE",[46,53,54],{},"No Internet connection, even though eSIM shows a connection",[36,56,57,60,61],{},[32,58,59],{},"IMPORTANT",": ",[32,62,63],{},"DO NOT DELETE THE eSIM FROM YOUR PHONE!",[36,65,66,67,74],{},"If it's not working, don't worry, please follow the steps below or ",[68,69,73],"a",{"href":70,"rel":71},"https:\u002F\u002Fhoamesim.com\u002Fcontact",[72],"nofollow","Contact us"," if you need assistance.",[76,77,79],"h3",{"id":78},"_1-are-you-in-the-esim-service-area",[32,80,81],{},"1. Are you in the eSIM service area?",[36,83,84],{},"Please note that your eSIM will only work in the area of the package you bought. You can install the eSIM on your device at any time, but it will not connect to a network until you arrive at your destination.",[76,86,88],{"id":87},"_2-turn-on-roaming-data",[32,89,90],{},"2. Turn on Roaming Data",[36,92,93,94,98,99],{},"Roaming Data must be enabled for the eSIM to connect to a network.\nIf you are not sure how to do that, Check our guide on ",[68,95,97],{"href":96},"\u002Fhelp\u002Ftroubleshooting\u002F9638584-how-do-i-activate-data-roaming-on-my-esim","How to activate Roaming on my eSIM.","\nCheckout our video tip on making sure data roaming is ON: ",[68,100,103],{"href":101,"rel":102},"https:\u002F\u002Fwww.youtube.com\u002Fshorts\u002FnglUzf1Yd1A",[72],"The #1 Reason Travelers Call Support – and How to Fix It!",[105,106,108],"platform",{"name":107},"ios",[109,110,111,117,123,128],"ol",{},[46,112,113,114],{},"Go to ",[32,115,116],{},"Settings",[46,118,119,120],{},"Tap ",[32,121,122],{},"Cellular",[46,124,119,125],{},[32,126,127],{},"Cellular Data",[46,129,130,131,134,135,138,139,142],{},"Make sure your ",[32,132,133],{},"Hoam"," ",[32,136,137],{},"eSIM"," is selected",[140,141],"br",{},[143,144],"img",{"alt":145,"src":146},"","\u002Fhelp\u002Fimages\u002F501cafe2_a22_a15-2_a24.png",[105,148,150],{"name":149},"android",[109,151,152,156,161,166,171],{},[46,153,113,154],{},[32,155,116],{},[46,157,119,158],{},[32,159,160],{},"Connections",[46,162,119,163],{},[32,164,165],{},"SIM Manager",[46,167,119,168],{},[32,169,170],{},"Mobile Data",[46,172,173,174,176],{},"Make sure your eSIM is selected",[140,175],{},[143,177],{"alt":145,"src":178},"\u002Fhelp\u002Fimages\u002F1b7f87a6_m1_m2_m12-2B16_m17.PNG",[76,180,182],{"id":181},"_3-reset-the-data-connection",[32,183,184],{},"3. Reset the data connection",[36,186,187,188,190,191,194,195,198],{},"On your device’s ",[32,189,116],{}," screen, enable ",[32,192,193],{},"Airplane Mode"," and wait 30 seconds, then switch off again. This will force the device to re-connect to the cellular network. Wait ",[32,196,197],{},"up to 15 minutes"," for the eSIM data plan to successfully authenticate and begin receiving 4G\u002FLTE\u002F5G data.",[36,200,201,204,205,209],{},[32,202,203],{},"Still no data connection","? Please ",[68,206,208],{"href":70,"rel":207},[72],"contact us",", and we will get back to you quickly.",{"title":145,"searchDepth":211,"depth":211,"links":212},2,[213],{"id":30,"depth":211,"text":34,"children":214},[215,217,218],{"id":78,"depth":216,"text":81},3,{"id":87,"depth":216,"text":90},{"id":181,"depth":216,"text":184},[220,226,231,236,241,246,251,256,262,267,272,277,282,288,294,300,305,310,315,320,325,330,335,340,345,346,351,356,361,366,372,377],{"id":221,"collection":222,"title":223,"slug":224,"summary":225},"9502933","esim-and-devices","What is an eSIM?","9502933-what-is-an-esim","An eSIM (embedded SIM card) is a digital version of the traditional SIM card (which is a physical card), that is used to connect a phone user to cellular services. An eSIM is essentially a smarter an…",{"id":227,"collection":222,"title":228,"slug":229,"summary":230},"9515085","Can I install my Hoam eSIM on more than one device?","9515085-can-i-install-my-hoam-esim-on-more-than-one-device","An eSIM can only be installed on a single device. If you have other devices that require mobile data, you can choose one of the following options:",{"id":232,"collection":222,"title":233,"slug":234,"summary":235},"9515134","How secure is my data when using a Hoam eSIM?","9515134-how-secure-is-my-data-when-using-a-hoam-esim","No worries! eSIM data connectivity is extremely secure. It provides a reliable and safe mobile****data connection that is much more secure than public Wi-Fi and other options.",{"id":237,"collection":222,"title":238,"slug":239,"summary":240},"9515142","Does my Hoam eSIM replace my current cell phone plan?","9515142-does-my-hoam-esim-replace-my-current-cell-phone-plan","An eSIM is used along with your original SIM card and plan. Once you’ve reached your destination, make sure to disable your original SIM plan to avoid any extra charges.",{"id":242,"collection":222,"title":243,"slug":244,"summary":245},"9515151","Can I keep using my original phone number with my Hoam eSIM?","9515151-can-i-keep-using-my-original-phone-number-with-my-hoam-esim","Of course! With a Hoam eSIM, you can continue using your original phone number to receive calls and text messages (SMS) when using all applications.",{"id":247,"collection":222,"title":248,"slug":249,"summary":250},"9515283","Can I transfer my Hoam eSIM to a new device?","9515283-can-i-transfer-my-hoam-esim-to-a-new-device","Unfortunately not, once you install an eSIM on specific device, it can't be transferred to another device. But don't worry! You can simply order a new eSIM before your next trip and install it on you…",{"id":252,"collection":222,"title":253,"slug":254,"summary":255},"9673792","How do I check if my device supports eSIM?","9673792-how-do-i-check-if-my-device-supports-esim","Whether a device is eSIM-compatible depends on whether the manufacturer includes an eSIM.",{"id":257,"collection":258,"title":259,"slug":260,"summary":261},"20260922","installation","How do I install the eSIM using a QR code if I ordered it using my phone?","20260922-how-do-i-install-the-esim-using-a-qr-code-if-i-ordered-it-using-my-phone","strongPlease note: In your personal profile, on the My eSIMs screen, every eSIM has its own quick installation link matched to your device’s operating system. This link appears only when you log in t…",{"id":263,"collection":258,"title":264,"slug":265,"summary":266},"9515287","When should I install my Hoam eSIM?","9515287-when-should-i-install-my-hoam-esim","We recommend installing your Hoam eSIM as soon as you purchase it, and before setting out on your trip, just to be sure that everything is ready to go once you reach your destination.",{"id":268,"collection":258,"title":269,"slug":270,"summary":271},"9515299","Can I buy a Hoam eSIM now, and use it in the future?","9515299-can-i-buy-a-hoam-esim-now-and-use-it-in-the-future","You sure can. In fact, that’s what we recommend.",{"id":273,"collection":258,"title":274,"slug":275,"summary":276},"9515303","What do I do if I delete or lose my QR code for my Hoam eSIM?","9515303-what-do-i-do-if-i-delete-or-lose-my-qr-code-for-my-hoam-esim","No worries! You can view and download the QR code for your eSIM on ayour account at any time.",{"id":278,"collection":258,"title":279,"slug":280,"summary":281},"9576995","How to Install my eSIM?","9576995-how-to-install-my-esim","strongBefore starting the installation process, make sure:",{"id":283,"collection":284,"title":285,"slug":286,"summary":287},"9515310","my-account","I can't access my account. What should I do?","9515310-i-can-t-access-my-account-what-should-i-do","If you can't access your account for any reason, please acontact us and we will help you out.",{"id":289,"collection":290,"title":291,"slug":292,"summary":293},"9515316","partners","What are HOAM's partnership options?","9515316-what-are-hoam-s-partnership-options","We have several partnership options. Go to our aPartner page, leave your details and our team will contact you.",{"id":295,"collection":296,"title":297,"slug":298,"summary":299},"9515403","purchase-and-packages","Does Hoam offer an eSIM for the country I am traveling to?","9515403-does-hoam-offer-an-esim-for-the-country-i-am-traveling-to","Most likely we do. We provide excellent coverage in over 160 countries and are very focused on tailoring packages to numerous destinations.",{"id":301,"collection":296,"title":302,"slug":303,"summary":304},"9515409","Do Hoam packages include calls and SMS messages?","9515409-do-hoam-packages-include-calls-and-sms-messages","Sorry but unfortunately, we do not support outgoing calls and SMS messages at this time. However, you can receive incoming calls and SMS messages. For more information about setting up calls and text…",{"id":306,"collection":296,"title":307,"slug":308,"summary":309},"9515414","Will I get a local phone number along with my eSIM?","9515414-will-i-get-a-local-phone-number-along-with-my-esim","Hoam eSIM plans do not include a local phone number, but that shouldn’t be a problem. When using a Hoam eSIM, you can continue using your original phone number to receive calls and text messages (SMS…",{"id":311,"collection":296,"title":312,"slug":313,"summary":314},"9515418","Is Hotspot \u002F Internet Sharing included in the Hoam package?","9515418-is-hotspot-internet-sharing-included-in-the-hoam-package","Yes, Hotspot \u002F Internet sharing is included in your package. Hotspot \u002F Internet sharing is also depends on the type and settings of your device. (Please make sure to check this before heading out on…",{"id":316,"collection":296,"title":317,"slug":318,"summary":319},"9515424","Which payment methods do you accept?","9515424-which-payment-methods-do-you-accept","We accept the following payment methods:",{"id":321,"collection":296,"title":322,"slug":323,"summary":324},"9515428","Will I get a receipt for my order?","9515428-will-i-get-a-receipt-for-my-order","Absolutely. Immediately following your purchase, you will receive a receipt, along with your confirmation email. You can also view your receipt anytime by logging in toayour account.",{"id":326,"collection":296,"title":327,"slug":328,"summary":329},"9515438","Does Hoam offer physical SIM cards?","9515438-does-hoam-offer-physical-sim-cards","We only offer eSIM data plans at this time, so if your device is not eSIM compatible, unfortunately we cannot provide our service to you. Please check out our device compatibility list to make sure t…",{"id":331,"collection":296,"title":332,"slug":333,"summary":334},"9515447","When does my Hoam eSIM data package expire?","9515447-when-does-my-hoam-esim-data-package-expire","The expiration date for your Hoam eSIM data package depends on the eSIM validity or data consumption. The validity period starts as soon as your eSIM connects to the supported network at your destina…",{"id":336,"collection":6,"title":337,"slug":338,"summary":339},"12289729","How to activate VoLTE on my device?","12289729-how-to-activate-volte-on-my-device","platformolliOpen the Settings appliTap on Cellular or Mobile ServiceliTap Cellular Data OptionsliTap Voice & DataliHere you'll see the VoLTE toggle; switch it to OnbrimgplatformolliOpen SettingsliFin…",{"id":341,"collection":6,"title":342,"slug":343,"summary":344},"9515157","My device is network locked. What options do I have?","9515157-my-device-is-network-locked-what-options-do-i-have","Your eSIM can only be installed on devices that are both eSIM-compatible and network unlocked. If your device is an eSIM compatible, and you don't see an option to add eSIM or getting an error of net…",{"id":4,"collection":6,"title":7,"slug":8,"summary":38},{"id":347,"collection":6,"title":348,"slug":349,"summary":350},"9638584","How do I activate Data Roaming on my eSIM?","9638584-how-do-i-activate-data-roaming-on-my-esim","In order to use the Hoam eSIM when arriving to your destination\u002Fs, make sure Data roaming is turned ON.",{"id":352,"collection":6,"title":353,"slug":354,"summary":355},"9638645","How can I avoid charges on my original SIM plan when using my eSIM?","9638645-how-can-i-avoid-charges-on-my-original-sim-plan-when-using-my-esim","Avoiding unwanted charges on your original SIM plan when using an eSIM comes down to managing data roaming settings carefully. Here are some key steps:",{"id":357,"collection":6,"title":358,"slug":359,"summary":360},"9666979","How do I change my eSIM label?","9666979-how-do-i-change-my-esim-label","During eSIM installation, your device will automatically label your new eSIM. Afterwards, you can go to your device settings and change it.",{"id":362,"collection":6,"title":363,"slug":364,"summary":365},"9673818","How can I receive text messages and calls while connected with my eSIM?","9673818-how-can-i-receive-text-messages-and-calls-while-connected-with-my-esim","While using your Hoam eSIM, you can still use another line for voice and text messages (SMS).",{"id":367,"collection":368,"title":369,"slug":370,"summary":371},"9515431","usage-and-top-up","How can I view my data usage?","9515431-how-can-i-view-my-data-usage","You can view you current data usage any time by logging in to ayour account on our website. Once you are logged in, you will see your current data usage for active package\u002Fs on your account side-bar.",{"id":373,"collection":368,"title":374,"slug":375,"summary":376},"9515508","Can I add more data to an existing Hoam eSIM?","9515508-can-i-add-more-data-to-an-existing-hoam-esim","You can top-up your Hoam eSIM easily, at any time. This is how:",{"id":378,"collection":368,"title":379,"slug":380,"summary":381},"9515523","What happens to any data that remains unused after my package has expired?","9515523-what-happens-to-any-data-that-remains-unused-after-my-package-has-expired","Your Hoam eSIM data can only be used within the validity period. Any remaining data that has not been used cannot be used after the validity period."]